The Example
On the Meal ordering board, you say:
Meal ordering agent
How can I help you today?
Where are there gaps?
Break down into milestones
Assign personas
Ask about your project...
Pick dishes
Checkout
Pay
Photos per dish
Review basket
Apply promo
Edit delivery note
Card declined mid-order
Address autofill is wrong
Promo code abuse
Apple Pay
What Happens
Story cards carry a type: objective, risk, question, knowledge gap, pain point, opportunity, or plain. Say the type and the step and the agent creates the cards with the right icon in the right column.
You can spell the cards out, as in the example, or describe them loosely. “Add a question about refunds to every step” creates one card per step with wording that fits that step. New cards go at the bottom of the step and nothing already there moves.
If you leave out the step, the agent asks where the cards should go rather than guessing.
Try Saying
- “Add a question about refunds to every step”
- “Add a knowledge gap under "Pay": which wallets do our customers use?”
- “Turn these notes into story cards under "Pay"”
More Examples
All the examples, plus what agents will not do and a few tips.
