The Example
On the Warehouse board, you say:
Warehouse agent
How can I help you today?
Where are there gaps?
Break down into milestones
Assign personas
Ask about your project...
WMWarehouse manager
Receive goods
Put away
Scan delivery noteWM
Flag damaged itemsWM
Confirm quantitiesWM
Assign shelf
What Happens
Personas are the kinds of user the map is about, and customers are the real companies or segments you are building for. Both live on the board, can be attached to any story card, and show as small badges on the card.
The agent can create them, describe them, and tag cards in bulk: “tag everything in Receive goods with Warehouse manager”. Give a persona a color and ask for the cards to match, and the cross-cutting grouping is visible on the map.
It also answers questions across them. “Which cards have no persona?” or “what does Acme care about?” reads the board and replies without changing anything.
Try Saying
- “Add Acme Ltd as a customer and attach them to the invoicing cards”
- “Which cards have no persona?”
- “Describe the Warehouse manager persona in two sentences”
More Examples
All the examples, plus what agents will not do and a few tips.
